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Viehmarktplatz 14, 54290 Trier
+49 (651) 999894 - 0
info@www.ilogixx.de

Agents

myCC makes you look good

Agents are in constant contact with your customers and bear special responsibility for the external image and perception of your company.

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Support for agents

In order to meet the high demands placed on contact center employees today, it is necessary to provide them with the best tools.

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Advantages at a glance

Advantages of myCC in a nutshell

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How myCC makes your company look good

Agents are in constant contact with your customers and bear special responsibility for the external image and perception of your company. In order to achieve maximum customer satisfaction, a fast and qualified response to enquiries is essential. It does not matter whether your customer calls, sends an e-mail or receives a fax. A fast and qualified reaction is today a fundamental expectation of the customers, which your agents can easily fulfil with myContactCenter.

cropped agents in conversation 4 - Agents
cropped service team 5 - Agents

How myContactCenter supports agents

In order to meet the high demands placed on contact center employees today, it is necessary to provide them with the best tools. MyContactCenter avoids unnecessary friction losses during daily work. Contact center employees intuitively increase their efficiency through simple operating concepts, clear structuring of the user interface and a wide range of integration options in their applications. The agents can fulfill all the requirements placed on them in the contact center much more easily and effectively.

Advantages in a nutshell

User interface

Clearly structured user interface which is intuitive to use and all actions are just a click away.

Integration of applications

Easy integration with other applications that agents use on a daily basis

Informative

A lot of information about the communication partner is quickly available and is displayed in different positions

Self-regulation

Good self-control through meaningful statistical real-time diagrams with personal statistics of the agent

Real-time overview

Simple real-time overview of upcoming tasks such as answering calls, emails or web chats

Team overview

Real-time overview of colleagues in the team. Thus it is easy to see who is available and who is not, e.g. for redirects