A Call Center is the part of a company that answers calls from customers centrally. A Call Center is also a company that answers calls from customers on behalf of other companies.
In its further development into a multi-channel Call Center, it is also referred to as a Contact Center. This means that in addition to the calls, other contact channels are also served, such as e-mail.
Call me button or call back button. A function of the ACD that allows you to initiate a callback from a website. The call is usually done similar to a preview dialer call.
A campaign describes a marketing activity with a time limit and single topic for products or services. Campaigns are usually aimed at specific groups of people.
see Call Center
Customer Relationship Management (CRM) refers to the consistent orientation of a company towards its customers and the systematic design of customer relationship processes. The associated documentation and management of customer relationships is an important building block and enables in-depth relationship marketing. In many industries (e.g. telecommunications, mail order, service companies), relationships between companies and customers are long-term. CRM is used to maintain these customer relationships, which should have a significant effect on the success of the company.