Intelligent software for customer dialogue

Building and maintaining customer loyalty through the best customer dialogue systems
Whether your customer establishes contact with your company via call, chat, e-mail or fax no longer plays a role, because thanks to standardized communication with myCC you keep track and nothing gets lost. Rely on our customer dialogue software and achieve the best customer experience.

10.000+
AGENTS

400+
satisfied
CLIENTS

1.000.000+
Interactions per
DAY

Demo
Evaluation
Contact
Offer

Customer experience – key factor for your company

Turn your customers into fans of your company and master the challenge of optimizing the customer experience. Obstacles and barriers must be lifted to make it easy for customers to get in touch with you. The ilogixx customer dialogue system with intelligent ACD lifts obstacles and makes your company even more successful than before. Achieve these goals successfully and reliably with the call center and contact center software from ilogixx.

%

More time for clients

%

Higher customer loyalty

%

Better customer experience

Optimally matched solution for your customer dialogue

Customer dialogue software optimally tailored to the needs of modern communication – across all channels. Your employees receive ergonomic applications and your customers an ideal customer experience.

Ergonomics for optimal results

Agent application
Do your employees have all the information during the customer dialogue? Can you afford a longer training period in the customer dialogue software? Is a new solution well accepted by your employees?

The ergonomic and easy-to-understand software for customer dialogue does not require long training periods, brings information to the agent when he needs it and is easy to learn and self-explanatory. A successful introduction without big hurdles is thus guaranteed.

Success control with reports

Do you know the bottlenecks in your customer dialogue? Do you have sufficient or surplus resources? Do you know why their availability for certain topics, times or channels is worse than for others?

Use the easy-to-use reporting system of the ilogixx customer dialogue software to evaluate your most important key indicators in order to increase accessibility for your customers and thus customer satisfaction.

Report designer

Clear real-time monitoring

Real-time statistics
Your accessibility decreases on a specific channel? Different teams are overloaded? Your customers wait far too long for their requests to be dealt with?

Recognize all critical situations with the integrated monitoring and have trends graphically displayed. React and your team even before bottlenecks occur and give every customer an optimally short waiting time with the ilogixx customer dialogue software.

Question to our products?

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References

Here you will find a small extract from the list of our customers. They successfully use our customer dialogue software and deliver optimal experiences to their customers.
Logo Schauinsland Reisen
Logo XING
Logo Print Medien Gesellschaft
Logo Music Store
Logo Mediserv
Logo MediFox
Logo Orwo Net
Logo Domain Factory
Logo Mittwald
Logo Lancom Systems
Logo Grafschafter Nachrichten
Logo Baramundi
Logo infas
Logo Buchbinder
Logo CBC
Logo cardtech
Logo bestlife
Logo DeTeAssekuranz

Buy customer dialogue solutions

Enter the professional customer dialogue without expensive license costs. Use our unique Pay by Use model and only pay for exactly what you have used. No minimum contract periods and can therefore be terminated at any time.

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