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News

Here you will find the latest news about ilogixx, call and contact centres as well as our partners from all over the world.

Costs of an In-House Contact Center

This is a question we are often asked, and it is a difficult one to answer. It is difficult to make a real comparison between in-house and outsourced contact centers, especially if there are intangible effects such as brand damage, if the transition is not perfect....

Video Podcast Series started

We have created a video podcast series for you to show you the different aspects of the call and contact center solution myContactCenter. This podcast starts with a short introduction to the use of the Contact Center Agent workstation.

Triumph-Adler – myCC und SwyxWare

Group-wide migration to VoIP with modern UC solution from Swyx The short-term installation of a SwyxWare Proof of Concept convinced and initiated the group-wide conversion to VoiP. TA Triumph-Adler GmbH, developer of individual process solutions for documents,...

Chat as communication channel of the Customer Journey

Multi channel contact centers are able to use several communication channels at the same time. The most important communication channels are telephony, e-mail and chat. One of the most common use cases for chat are online shop systems and customer portals. By...

Reverse skill based routing

Skill based routing is a term from the call- and contact center industry and describes an algorithm for the distribution of calls, e-mails, ... as it is also used in myCC. This algorithm is used to assign calls, e-mails, chats, ... (conversations) to agents according...

Be a call center agent

Working in a call centre or contact center requires discipline and good communication skills. As a customer service representative, you will need to respond to complaints and questions about your business. A call centre is quite a hectic work environment, so the...

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